Frequently Asked Questions
We get that there are a lot of questions plaguing the human mind on a daily basis. If they're about our hats, we hope we've answered them below!
What is my Hat size?
We currently make hats for adult head size only, which is usually between ~54cm and 57cms in circumference. So to ensure it fits you, measure the circumference of your head with a measurement tape. Start above the ear and circle around completely, resting it about 1/2 inch above the eyebrows. If it is between 54cm to 57cm, our hats will fit perfectly.
What is the best way to store my hat?
To retain the shape, keep crushed paper inside the crown of the hat and store in a box. If travelling with your hat, we suggest turning it upside down and filling up with smaller items and surrounding it with other clothes.
Do you have Cash On Delivery option?
We only accept prepaid modes of payment through our secure payment gateway Razorpay which offers multiple options such as cards, wallets, UPI payments etc.
How long will it take to process my order?
Please allow 2 business days for processing. We make every effort to fulfil orders as quickly as possible.
Once shipped, orders are generally delivered within 2-5 business days*. We do not ship on Saturdays, Sundays, or holidays.
While we will do all we can to ensure your order is delivered on time, The Mad Hatters cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
*Remote/distant regions may experience higher transit times.
Can I alter my Shipping Address
If you would like to change your shipping address, kindly send us an email to firstname.lastname@example.org. If the order has already been shipped, we would not be able to make any changes.
Do you ship Internationally?
We currently ship within India only and are working on making our hats available worldwide soon! :)
How to track my order?
You will receive an email with the Airway bill/Order ref no. once your order has been shipped. Please use this number to track your order online with our Shipping Partner Ecom Express.
What if I am unable to take delivery of my shipment when it arrives?
Our shipping partner Ecom Express will make a maximum of 3 attempts over a period of 7 days from the date of first out-scan from the concerned Ecom Express delivery center. In case of non-delivery, the shipment will be returned to our warehouse and your order will be deemed cancelled. Cost incurred will be deducted in the refund.
Do you accept Returns?
We do not accept returns. We do thorough quality checks of each of our hats before shipment. However, if you still find any damages on our product, please get in touch by sending us an email at email@example.com with images, within 7 days of receiving your purchase and we will replace it.
Your hat is eligible for a replacement if it is unused and in the same condition as you’ve received it. It has to be in its original packaging. We’ll also need proof of purchase in form of Order Confirmation number.
If your replacement request is accepted, we will notify our courier partner who will arrange reverse pick up. Items sent back to us without first requesting a replacement will not be accepted.
Please get in touch by sending us an email at firstname.lastname@example.org.
Can I cancel my order?
Your order can be cancelled if it is not yet shipped from our warehouse and you have not received the Airway bill number by email yet.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.