Refund policy

Returns 

We do not accept returns. We do thorough quality checks of each of our hats before shipment. However, if you still find any damages on our product, please get in touch by sending us an email at care@themadhatters.in with images, within 7 days of receiving your purchase and we will replace it.

Your hat is eligible for a replacement if it is unused and in the same condition as you’ve received it. It has to be in its original packaging. We’ll also need proof of purchase in form of Order Confirmation number.

If your replacement request is accepted, we will notify our courier partner who will arrange reverse pick up. Items sent back to us without first requesting a replacement will not be accepted.

Please get in touch by sending us an email at care@themadhatters.in.

Refunds
We do not offer refunds, we will however replace your product in case of any damages. In case the product is out of stock for replacement, we will arrange refund.